PRIVACY POLICY


At the Coolsculpt Centre we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who are booked in on our booking system, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check with us occasionally to ensure that you’re happy with any changes. By making a booking with us, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@coolsculptcentre.co.uk or by writing to us at: Coolsculpt Centre, 37 Kew Road, Richmond, Surrey TW9 2NQ. Alternatively, you can telephone us on 0203 936 1096.

WHO ARE WE?

We are Coolsculpt Centre, a London based CoolSculpting specialist clinic. Founded by Consultant Doctors from London teaching hospitals and trading as Coolsculpt Centre, our company number is 8518738. We were founded in September 2011 and Coolsculpt Centre currently comprises of 2 clinics (Richmond London and Harley Street London). We specialise in Coolsculpting treatments.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you make a booking with us, for example, when you contact us about products and services or if you register to receive one of our monthly newsletters.

What type of information is collected from you?

Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.

Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.

Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.

Ensure a safe service and provide industry standard advice.

Select relevant offers, promotions, and information for you.

Estimate the number of customers we have.

Hold personal data that is required by law or to respond to legal process.

Hold for insurance purposes.

Store customer records.

Your rights as the individual

If your personal data is held by Coolsculpt Centre, you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all of our direct marketing or by contacting the Coolsculpt Centre Data Officer.

HOW IS YOUR INFORMATION USED?

We may use this information to:

Process a payment you have made, either over the phone, online or in clinic.

Seek your views or comments on the service we provide.

Process, book and confirm appointments that you have requested.

Send you requested product or service information.

Notify you of changes to our service.

Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

Coolsculpt Centre are the data controller and processes your personal information for the purposes laid out in this privacy notice. Phorest, Anglesea Mills, 9 Anglesea Row, Smithfield, Dublin 7, D07 W5NE, Ireland, acts as data processor on behalf of Coolsculpt Centre and have access to personal information only in cases that customer support or troubleshooting is required by Coolsculpt Centre. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

INFORMATION SHARING

We will only share your personal information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information to companies that help us with our business activities such as delivering email newsletters. These companies are authorised to use your personal information only as necessary to provide these services.

We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.

We will not provide your details to any other third party without your prior consent.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about new treatments, events and promotions then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: hello@coolsculptcentre.co.uk or telephone us on 0203 936 1096.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hello@coolsculptcentre.co.uk, or write to us at: Coolsculpt Centre, 37 Kew Road, Richmond, Surrey TW9 2NQ. Alternatively, you can telephone 0203 936 1096.

You have the right to ask for a copy of the information Coolsculpt Centre hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

CHANGES TO THIS POLICY

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.
Contacting Us

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us:

Coolsculpt Centre, 37 Kew Road, Richmond, Surrey, TW9 2NQ.

Or you can phone us on +44 (0) 203 936 1096, or email us at hello@coolsculptcentre.co.uk

REVIEW OF THIS POLICY

We keep this Policy under regular review. This Policy was last updated in October 2021.

DISCLAIMER

If you are underage for this treatment this clinic cannot proceed with the service.

If you have any medical conditions or are on any medication you should check with your doctor before having this treatment. We will need to ask you some health questions to ensure a safe service. As this treatment may not be suitable for you if you suffer from certain medical conditions or are on certain medications.

Where we collect information about your health or medical circumstances, we have a legal obligation to collect this information for health & safety and insurance purposes and only do so with your explicit consent. The privacy and security of your data is very important to us and we will only use health related information for the purposes described on this form and in our Privacy Notice.