At the Coolsculpt Centre we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Coolsculpt Centre Limited, 198 Vauxhall Bridge Road, London SW1V 1DX. Alternatively, you can telephone +44 (0) 207 760 7670.
Who are we?
Coolsculpt Centre are a London based group of Doctor led Coolsculpting clinics. Coolsculpt Centre is a company limited by guarantee (no. 03945906). The registered address is Coolsculpt Centre, 198 Vauxhall Bridge Road, London SW1V 1DX.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive one of our monthly newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what website pages are accessed and when. If you pay a deposit over the phone or purchase from us, your card information is not held by us.
How is your information used?
We may use this information to:
- Process a payment you have made, either over the phone or in clinic.
- Seek your views or comments on the service we provide.
- Process, book and confirm appointments that you have requested.
- Send you requested product or service information.
- Notify you of changes to our service.
- Process a job application.
- Send you communication via your chosen route of newsletters and campaigns which you have requested and may be of interest.
- Process Reward Points and notify you of your rewards via your chosen method.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example medical records). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may provide your personal information to companies that help us with our business activities such as delivering email newsletters. These companies are authorized to use your personal information only as necessary to provide these services.
We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.
We will not provide your details to any other third party with your prior consent.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about weight loss, nutrition, lifestyle, wellbeing and our exciting products, services and special offers then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on +44 (0) 207 760 7670.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Coolsculpt Centre, 198 Vauxhall Bridge Road, London SW1V 1DX. Alternatively, you can telephone +44 (0) 207 760 7670.
You have the right to ask for a copy of the information Coolsculpt Centre hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website.
A number of cookies used by our website last only for the duration of your web session and they will expire when you close your browser.
More Information: http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and we recommend you check the policy of that third party site.
Changes to this Policy
Coolsculpt Centre Limited
198 Vauxhall Bridge Road
Or you can phone us on +44 (0) 207 760 7670 or email us email@example.com
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in April 2018.