At Coolsculpt Centre we manage our customer journeys by providing treatments and procedures that match their expectations and reflect the vast experience and expertise of our team.
Consultations with our Registered Practitioners are complimentary, provided to supply you with all of the necessary information and advice you require to make an informed decision about your treatment or procedure.
We also offer consultations with our highly experienced Doctors and
Surgeons, for which we do charge a consultation fee. However, if you do
wish to proceed this amount is redeemable against the cost of your
Cancellations and failure to arrive at scheduled appointment
Cancellations can be made by phone, email or in person. We just ask that you give us a minimum of 24 hours notice prior to your scheduled appointment, although as much notice as possible does help us to maintain the high level of service that we aim to provide. Failure to provide at least 24 hours notice of cancellation will lead to your treatment
We will always do our best to accommodate late arrivals. If you do think you may be late for your appointment, please contact us and we can try to accommodate the appointment as best we can. There may, however, be times when we are unable to do this and treatment times will be reduced accordingly or rescheduled.
We do not offer refunds on treatments taken, purchased products or medical consultations where treatment has not taken place.
Refunds on courses: If you require a refund on a treatment as part of any course of treatments, any treatments taken will revert to the standard price of a single treatment and lose the benefit of any discount. The refund of the remaining treatments is therefore calculated upon monies left on the number of standard priced treatments taken.
Refunds due are subject to approval by a director and are payable during a working day − Monday to Friday.
Price lists are available with our brochure information. Please note prices may change without notice, course prices will be honoured for 12 months.
Gift vouchers will expire after 12 months and cannot be exchanged for cash. All courses and paid treatments must be used within 12 months and 24 months if you are pregnant.
Child policy (under 18’s)
In line with best practice and regulations from the Care Quality Commission, we cannot treat or see persons under the age of 18 years old – for their own safety and wellbeing.
Standard hours of business
Monday: 9:30 to 6.00 pm
Tuesday, Wednesday, Thursday: 9:30 – 8.00 pm
Friday: 9:30 – 6.00 pm
Saturday: 9:00 – 5.00 pm
Harley Street London Limited trading as Coolsculpt Centre is an Appointed Representative of Chrysalis Finance Limited, which is authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking.